FM WhatsApp for business gives a variety of activities to improve communication, marketing and customer service. The businesses that are using the FM WhatsApp according to recent data have experienced a 20% more increase in customer engagement. It is a very solid platform for business owners to reach the customers with personalized messages, multimedia content and automated responses.
In this regard, downloading and applying FM WhatsApp for business goes through several steps. To start, of course you have to download and install the app itself; it will take around 10 minutes depending on your internet speed. After getting an account, make business profile. This involves filling in your name of business, short description, address etc. A detailed profile can boost customers trust and interaction by 15%.
A broadcast feature that enables businesses to send a message to multiple contacts at once gives FM WhatsApp a taste of market targeting features. It is an excellent way to use it in advertising campaigns especially. We have seen an example where a company in retail has used broadcast to announce an instant sale and in 24 hrs their sales volume was spiked by over 30%. Broadcasts can reach 256 contacts each, so if you have a large audience this could be the most efficient way of communicating with them.
You may also use group chats to strengthen the bond. It helps to create customer support groups or product discussion boards and community building that drives them back. The groups large enough to move all the way up to 1024 members allow for plenty of customer interaction. For example, a tech company saw their user satisfaction go up 25% by forming an exclusive support group where users could ask questions and get instant answers.
FM WhatsApp also supports sending multimedia messages such as images, videos or documents up to 700MB. This enables the businesses to then share specific, detailed product images, videos on how-to instructions and other important collateral with customers directly. A furniture store observed that offering assembly videos through FM WhatsApp decreased customer questions regarding product setup by 40%, resulting in elevated experience.
Automation for a streamlined customer interaction. Having your standard responses to common questions set up in quick replies saves time and ensures a consistent message. Industry reports show that 80% of customer inquiries can be served by automated responses, freeing businesses to attend to more intricate dealings. One click here and there, and a travel agency got automated replies for booking confirmations & itinerary changes reducing the need of manual effort by 50%.
Businesses want to keep everything under a lock and key. FM WhatsApp also offers end-to-end encryption to ensure that all business conversations are kept confidential and comply with industry standards for data privacy. This is a crucial feature for any business dealing with sensitive data, e.g. financial institutions and health services.
It includes integration with third-party apps such as Google Drive and Dropbox to back up all the essential files, which you can also share quickly. This integration is especially appropriate for enterprises who process/store large amounts of data. One legal firm took advantage of this functionality to simplify the file sharing experience with their clients and sent out improving efficiencies, client satisfaction etc.
Benefits of FM WhatsApp for Business There are several benefits that companies get by using FM WhatsaApp, Started from customer engagement increased to operational efficiency. This will enable businesses to boost their communication strategies, thereby driving growth. Here at FM WhatsApp you get a unique and very secure system for all your business communication requirements. FM WhatsApp